Assessing the Utility of Mobile Computing Devices at Work: the Information Processing Support Index Framework

Mobile computing device adoption in organizations is proliferating with the rapid development of mobile computing technology. In this paper, we proposed a new construct, the Information Processing Support Index (IPSI), to capture how well these devices support employees’ job-required information processing activities. The instrument yields scores that measure perceptions about mobile devices’ capabilities and job requirements in terms of the two major types of information processing activities at work: content generation and content consumption. We use both qualitative and quantitative methods to demonstrate that the IPSI framework exhibits acceptable levels of reliability, content validity, convergent validity, and discriminant validity. Theoretical and practical contributions are also discussed.